FAQ

Plan your own tour in Indonesia

Find all the answers to the most frequently asked questions about traveling to Indonesia and planning your own tour.
If you have a question that is not listed here, let us know and we will answer your question within a few days.

Which rental car is suitable for you?

With your driver you travel in a safe, tidy car.

All cars are air-conditioned, have tinted windows and seat belts. If you are traveling with small children, child seats are available upon request.

Whether you are traveling alone, with your family or in a group (no matter how large) there is always a suitable car, van or bus available.

The cars that are most chosen are the Toyota Avanza, the Toyota Innova, the Elf Short, the Toyota Hiace and the Elf Long, but other cars are also available.

Huurauto Indonesie Toyota Avanza

The Toyota Avanza can accommodate up to 2-3 passengers with luggage.


Huurauto Java Bali Toyota Innova

The Toyota Innova can accommodate up to 2-4 passengers, depending on the amount of luggage.


Auto huren Indonesië Elf short

The Elf Short is ideal for families and can accommodate up to 6-8 passengers with luggage.


Auto huren Java Bali Toyota Hiace

The Toyota Hiace is extra luxurious and suitable for up to 9 people with luggage.


busje huren Indonesië Elf Long

The Elf Long can accommodate up to 12 people with luggage.

Do I need vaccinations for Indonesia?

Vaccinations are not compulsory for Indonesia, but some vaccinations are recommended.

The advice whether vaccinations are recommended, varies from person to person. Approximately 4 months prior to departure, contact your own physisian or an agency specializing in travel vaccinations, so you can discuss your personal situation and choices.

Only if you are traveling from South America or Africa to Indonesia vaccinations might be required under certain circumstances.

Can I Whatsapp with my Indonesian SIM-card?

Yes, you can continue to Whatsapp with your Indonesian SIM card.

Whatsapp gives you the option to Whatsapp with your own number, even if you have an Indonesian SIM card in your phone.
This way you remain easily (and cheaply) accessible for your family and friends.

Is WiFi available?

Yes, but the mobile network is often better and more secure.

WiFi is available in many hotels and restaurants, but the quality is not always that good.
The 3G and 4G network in Indonesia, on the other hand, is pretty good  and often faster (and more secure) than the average WiFi connection.

If you have a simlock-free telephone, it is advisable to use an Indonesian prepaid SIM card in your telephone. In Indonesia you can buy a SIM card with a data bundle quite cheaply. You can already do this at the airport, and also your driver can help you with this.

This way you can continue to use the internet cheaply and quickly as you are used to.

What is the best way to visit the Bromo?

The Bromo can be reached in different ways:

The Bromo from Malang

The most beautiful way to visit the Bromo vulcano is the route from Malang. The travel time between Malang and Bromo is approximately 5 hours by car.

You can make the trip shorter by transferring to a jeep in Tumpang (to be rented separately; your own driver takes your luggage on the paved roads to the Bromo).

The trip by jeep is adventurous and you will experience the special Tengger landscape in all its aspects. You drive over a narrow ridge where the jeeps can hardly pass each other. If you wish, you can take a short walk to a waterfall, then drive through a misty forest and past the villages and fields of the Tengger people. Eventually you will arrive at the desert landscape of the Tengger in which the Bromo is situated.

When you arrive at the end of the day it is relatively quiet on the Bromo. A good time to climb the Bromo.

From Surabaya or Probolinggo

It is a 4-hour drive from Surabaya. It is approximately a 2-hour drive from Probolinggo. With your driver you drive to the Bromo volcano.

From Yogyakarta or Denpasar

It is approximately 11 hours by car from Yogyakarta. It is also about an 11-hour drive from Denpasar in Bali. Most people experience this long journey as very tiring and this can be difficult. So if possible, try to find more room in your travel schedule for a more relaxed visit.

Sunrise

You can spend the night in Cemoro Lawang, a village on the edge of the large old Tengger crater.

Early in the morning you drive in the dark with a jeep (to be rented separately) to a higher view point where you can see the sunrise behind the Bromo. Spectacular views, which almost nobody wants to miss.

It is cold at the Bromo, around 5 to 10 C degrees. So bring along warm clothing.

Entrance fee

For a visit to the national park where the Bromo is located you pay an entrance fee (around 22 euros per person on weekends or public holidays and about 16 euros during the week). In addition, you also pay for renting the jeep (mandatory if you want to drive unto the Bromo.)

Please take notice

Between January 24 and February 24, 2020, the area around the Bromo is prohibited for motorized vehicles. It is still possible to visit the Bromo. The car can be parked at the entrance of the old Tengger caldera and you can admire the Bromo and the old Tengger crater peacefully on foot, by horse or by bike.

The Bromo is closed on March 25, 2020 due to the Hindu holiday hari Nyepi.

The Kasada festival takes place on 17 and 18 July 2020. These days the local Tengger population sacrifices to the Bromo. An impressive event, witnessed by many visitors.

Can I take my medication with me?

Of course you can take your medication to Indonesia.

However, it is necessary to make arrangements in advance to prevent problems at customs.

Make sure you have an European Medical Passport or a medical statement (in English) from your doctor before you leave. Your doctor can arrange this for you. In the Medical passport or statement your doctor will indicate which medication you are using.
Take your medication (sufficient for your entire trip) with you in the original packaging.

There are special rules for medicines which fall within the Opium Act (such as certain sleeping medication, some heavy painkillers, but also, for example, ritalin). You need a special (legalized) statement to be able to take this medication with you. If you live in the Netherlands, you can request this statement from the CAK. This statement is valid for 1 year and must be requested at least 4 weeks before departure. If you live in a country other than the Netherlands, ask the nearest Indonesian embassy for advice.
Make sure that you do not take more of the medication (which falls within the Opium Act) with you, than you need for your journey according to your doctor’s prescription.

Check the website of the nearest Indonesian embassy for the most current regulations.

How do I visit the Borobudur at sunrise?

Very easy

You will be picked up at 3.45 am from your hotel in Yogyakarta.

After about an hour/ 1,5 hour drive (on the way you can still sleep in the car if you can) you will arrive at Borobudur. If you have arranged your ticket in advance through your driver, you can walk straight through and enjoy the sunrise, the view of the Merapi and the morning sounds from the surrounding villages. Your view is constantly changing due to the light of the rising sun.

When the sun is up, a simple breakfast will await you at the neighboring hotel. After breakfast, your admission ticket is still valid and you can visit the Borobudur again and take photos in daylight.

The Borobudur is an impressive temple full of stories and symbolism. A guide can give you more background information and answer all your questions. If you want to use a guide, book this one day in advance through your driver.

Do I need a visa?

Most tourist don’t need a visa

For tourists from most countries, no visa is needed if you do not stay in Indonesia for more than 30 days and arrive on a designated airport (for example the international airports of Medan, Jakarta and Bali).

Check the latest information on the website of the closest Indonesian embassy.

Please note: your passport must be valid for at least 6 more months on the day you arrive in Indonesia!

How do I arrange my insurance when I organise my trip myself?

It is best to arrange your insurances with your own insurance company.

Many travel agencies also offer to arrange an insurance for you, but often this is more expensive than arranging your insurance with your own insurance agent.

You also prevent problems by arranging your travel insurance and health insurance with the same company; when you have insurances with different companies, they can refer to each other the moment you want to claim costs.

Travel insurance

This insurance reimburses the extra costs if an unexpected event would occur. It is also possible, for example, to insure the additional costs that would arise if you needed medical assistance during your return trip. Your luggage is also insured. Consult with your insurance company which policy suits you.

Cancellation insurance

This insurance will reimburse the costs you are faced with if you unexpectedly have to cancel your trip due to urgent circumstances. This insurance is often offered when you book your trip, but also this insurance is usually cheaper if arranged with your own insurance company.

If you organize your trip yourself, it is most practical to have one insurance policy covering all the reservations you make, instead of insuring each booking separately.

Are ATM’s available?

Yes, in most places you can find an ATM where you can easily withdraw cash money.

With one bank card you can withdraw money three times a day. Depending on the type of ATM the maximum is between 500,000 rupiah and 2,000,000 rupiah at a time (around 30 or 120 euros). Your bank will charge costs each time you withdraw money (around 2 euros). This depends on your bank’s policy.

To be able to withdraw money abroad you need a bank card with a Maestro, V PAY or Cirrus logo. To avoid fraud, most banks block their bank cards, so the cards cannot be used outside of the own region (like Europe). Make sure you change the area in which you can use your card to “worldwide” before departure. Often this can easily be arranged via internet banking.

To avoid problems, it is wise not to depend on one bank card only. Many guests also bring their credit card. You can also withdraw cash at an ATM  with a credit card. However, the transaction costs are higher, around 4 euros at a time.

Do you like to know where to find an ATM in Indonesia? Check the websites of Maestro (for Maestro and Cirrus) and Visa (for V PAY).

At the counter of the bank (for example bank BCA in Yogyakarta) you can withdraw (with your passport and bank card) up to approximately 600 euros at a time. But inform about the possibilities in advance; this is not possible at all banks in all cities.

Which holidays are important to take into account?

You should certainly take some public holidays into account.

Indonesia consists of many different people with different beliefs. All the different backgrounds are taken into account and therefore Indonesia has many official holidays. Traveling on a public holiday can be difficult, but it can also be a special experience.

The most important fixed holidays are:

  • On January 1, New Year’s Day
  • On August 17, Independence Day
  • on December 25, Christmas

There are also many public holidays that occur on a different date each year.
In 2020 these are:

  • On May 7, 2020 Hari Raya Waisak; the Buddhist new year.
    The Borobudur is closed and the hotels at the Borobudur are quite full and expensive. There are, however, interesting festivities around the Borobudur temples.
    It is also busy at the Bromo.
  • From May 22-27, 2020 Idul Fitri; the celebration at the end of Ramadan
    Almost everything is closed on Java. Everyone is free.
  • On July 31, 2020 Hari Raya Idul Adha; the Islamic sacrifice festival
    The kraton is closed.

At the Bromo:

  • On March 25, 2020, hari Nyepi;
    The Bromo is closed.
  • The Kasada Festival July 17, 18, 2020
    The local Tengger population sacrifices to the Bromo. This yearly event attracts many tourists.

On Bali:

  • Galungan on 19 February, 2020 and 16 September, 2020
    Almost everything is closed.
  • Kuningan on February 29, 2020 and September 26, 2020
    Almost everything is closed.
  • On March 24, 2020, New Year’s Eve in Bali: Ogoh-Ogoh
    Parades and a lot of sound on the street (with traffic jams).
  • On March 25, 2020, Hari Raya Nyepi; Day of silence and reflection.
    Everyone has to stay inside (tourists as well) with the lights out, everything is closed, even the airport (except for medical emergencies).
Can I travel during Ramadan?

Yes traveling is possible, but on Java it is good to consider it, while planning

During Ramadan, Muslims fast from sunrise to sunset. This means that they are not allowed to drink, eat or smoke. Most people on Java are Muslims and therefore fasting.
On Bali, most residents are Hindu. Because of this the Ramadan will not influence life on Bali.

Ramadan on Java

The Ramadan lasts approximately one month. Every year Ramadan starts on a different date, because the start is related to the position of the moon. Ramadan is the month of reflection, charity and tolerance. Fasting makes people more aware.

Some restaurants are closed during the day during Ramadan, other restaurants have covered their windows to prevent the people who fast from being confronted with people who are eating.
When you can be seen in public, also try to avoid smoking, eating and drinking yourself.
After sunset (around 18.00h) it gets lively on the streets, with many food stalls where people break the fast together.

Life is also a bit more sober. For example, there are no dance performances in the Kraton during Ramadan.
An advantage of traveling during Ramadan is that there is less local tourism and therefore tourist spots are not that busy and hotels can be cheaper.

When Ramadan is over, there will be a celebration for a number of days (Idul Fitri). Everyone will visit their family and from the big cities many people go to their native villages to be together as a family. You can compare this with celebrating Christmas in Europe.
Therefore at the end of Ramadan it is very busy on the roads.  Trains and airplanes are fully booked. If you travel at the end of the Ramadan it is very important to make your reservations and bookings in time. Prices can be higher than normal. Because a lot of people take some days off, some tourist spots are closed around Idul Fitri.

The Ramadan will start and end:

in 2020 from April 24 to May 24,
in 2021 from April 13 to May 13,
in 2022 from April 3 to May 3.

How to tip in Indonesia?

In Indonesia it is common to show your appreciation by giving a tip.

This is seen as a normal part of the reward system. It is useful to keep some small change for tipping (notes of 5,000 and 10,000 rupiahs) in your pocket.
Of course, giving a tip is never mandatory, but it is certainly appreciated.

The following amounts are general guidelines; your tip will of course mainly depend on your satisfaction:

  • At the hotel your suitcase is often carried to your room for you. It is customary to tip around 5,000 to 10,000 rupiahs per suitcase.
  • At the station 10,000 rupiahs per suitecase is normal.
  • In restaurants, often the tip is already included in the price, or you automatically pay extra for tipping when paying. If the tip is not yet included in the bill, 10% is normal.
  • For guides at sightseeings sites it is normal to give around 20,000 rupiah (or 70,000 rupiah for the entire day).

If you are unsure whether a tip is appropriate in a certain situation, you can always ask your driver for advice.

In Indonesia there is no social safety net. The moment someone cannot turn to family when ill or unemployed, there is no income. Many of these unfortunates take the opportunity to provide small services. Keep this in mind when you take a picture of someone, or if someone helps you cross the road, but never feel obliged to tip:
Most people in Indonesia are very friendly and are happy to help you, whether they receive a tip or not.

What is the best time to travel to Indonesia?

Every season has its pros and cons:

On Java and Bali the rainy season is between October and April. Most travelers choose to visit Java and Bali during the dry season. Also because of the summer vacation in Europe and North America.

On Bali it is also busy in December and January. At this time Australia have their summer holidays and also tourists from Europe and North America are escaping the cold North.

The advantage of a holiday during the low season (rainy season) is:

  • the prices of, for example, airline tickets and hotels are lower,
  • it is more quiet at tourist spots,
  • nature is greener and more beautiful.

In the rainy season it does not always rain. Often it rains only briefly (but intense) every day.

Java and Bali can also easily be visited during the rainy season.

What are the best tips for a perfect holiday in Indonesia?

Create beautiful memories!

In addition to all practical and organizational tips, this is actually the only tip that is really important.

  • Meet the locals,
  • Take your time and not only enjoy all the planned activities but also be open to unplanned meetings and live the moment,
  • Think in advance what you really like, what are your interested in, what is on your bucket list?
    With your own driver there are so many options, use these possibilities!